Legal Notice

Last updated: 24 October 2026

This website is operated by Alun Young, trading as Stories Come Alive (“we”, “us” or “our”).

1. Business Information

Legal business name: Alun Young
Trading name: Stories Come Alive
Business structure: Sole trader
Business address: 1 Heol Siloam, Ebbw Vale NP23 5RZ, United Kingdom
Email: hello@storiescomealive.co.uk
Website: https://storiescomealive.co.uk

2. Business Activity

Stories Come Alive operates an online retail business selling products to customers in the United Kingdom.

Our products may be supplied directly to customers by third-party fulfilment partners and/or suppliers. This means that, depending on the product purchased, the product may be dispatched directly from one of our suppliers or fulfilment partners rather than from our own premises.

Regardless of the fulfilment arrangement, the contract for the purchase of the product is between you and Alun Young, subject to our Terms & Conditions of Sale.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on this website are accurate and up to date.

Product images are provided for illustrative purposes. Due to differences in screens, lighting, manufacturing batches and other factors, the appearance of a product may differ slightly from images displayed on the website.

We do not knowingly sell products that do not comply with applicable UK product safety requirements.

4. Prices

All prices displayed on our website are stated in pounds sterling (£).

Where applicable, prices include VAT and other taxes required to be included in the advertised consumer price.

Any applicable delivery charges will be displayed before you complete your purchase.

We reserve the right to correct pricing or other website errors. If an obvious pricing error affects an order, we will contact you before fulfilling the order and give you the opportunity to confirm whether you wish to proceed at the correct price.

5. Orders

When you place an order through our website, you are making an offer to purchase the relevant product(s) in accordance with our Terms & Conditions.

Your order will be subject to our acceptance and product availability.

We will normally send an order confirmation to the email address you provide.

The order confirmation will contain or refer to the relevant information concerning your purchase, including the product(s), price, delivery arrangements and applicable cancellation/return rights.

6. Delivery

We currently sell and deliver products within the United Kingdom only, subject to any specific delivery restrictions stated on the relevant product page or at checkout.

Estimated delivery times are provided on the website and/or at checkout.

Delivery times are estimates unless expressly stated otherwise. Where applicable, we will notify you if there is a significant delay affecting your order.

Further information is provided in our Shipping & Delivery Policy.

7. Returns, Refunds and Cancellation Rights

Consumers purchasing goods online generally have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to applicable exceptions.

Where the statutory cancellation right applies, customers generally have 14 days from the day after they receive the goods to notify us that they wish to cancel, followed by a further 14 days to return the goods.

Separate statutory rights apply where goods are faulty, not as described, not fit for purpose or otherwise fail to conform to the contract.

Our full cancellation, returns and refund procedures are set out in our Returns & Refunds Policy.

Nothing in our policies is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

8. Faulty or Incorrect Goods

If you receive goods that are faulty, damaged, incorrect or do not conform to the contract, please contact us using the details provided on our website.

You may have statutory rights and remedies under applicable UK consumer law.

We will not attempt to restrict or remove rights that you have under applicable law.

9. Third-Party Suppliers and Fulfilment

We may use third-party suppliers, manufacturers, warehouses, fulfilment providers and delivery companies to fulfil customer orders.

The use of a third-party supplier or fulfilment provider does not remove or reduce our responsibilities to customers under applicable UK consumer law.

Where appropriate, we may share the information necessary to fulfil an order with the relevant supplier or fulfilment provider. Further information about the processing and sharing of personal data is contained in our Privacy Policy.

10. Website Content

We make reasonable efforts to keep the information on this website accurate and current.

However, we do not guarantee that the website will always be available, uninterrupted, completely error-free or free from technical defects.

We may update, amend, suspend or withdraw parts of the website where reasonably necessary.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, designs, page layouts and other materials, is owned by or licensed to Alun Young.

You may not reproduce, distribute, modify, publish or commercially exploit our website content without our prior written permission, except where permitted by law.

12. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

We are not responsible for the content, availability, privacy practices or terms of third-party websites or services.

Where a third party processes personal data on our behalf, this is addressed in our Privacy Policy.

13. Privacy

We process personal information in accordance with our Privacy Policy.

14. Complaints

If you have a question, complaint or concern regarding an order or our services, please contact us first using:

Email: hello@storiescomealive.co.uk
Postal address: 1 Heol Siloam, Ebbw Vale NP23 5RZ, United Kingdom

We will endeavour to respond to complaints within a reasonable period.

15. Governing Law

These website terms and any dispute or claim arising from or in connection with them are governed by the law applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, nothing in this section affects any mandatory legal rights or protections available to you under the law applicable to your circumstances.

16. Changes to this Legal Notice

We may update this Legal Notice from time to time.

The version displayed on this website will show the date on which it was last updated.